A customer-centric culture is a corporate environment that puts great emphasis on customer experience. This approach allows companies to create stronger relationships with customers and can lead to greater success. If you are looking for ways to drive sales results and enhance customer experience at your company, review our solutions chat to us now.
An engaging, effective and practical learning experience that enables participants to develop a winning mindset and critical skills to drive customer commitment at every stage of the sales process to consistently achieve peak performance.
From prospecting, managing opportunities, and account development to storytelling for salespeople, sales pitches, and negotiations, our advanced sales techniques answers a wide range of business needs. We understand every team starts in a different place and we will work with you to align the workshop to your organisation’s specific needs.
What Is 5-Star Customer Service?
Did you know it takes up to 12 positive experiences to make up for 1 negative experience? This workshop will bring your internal and external customer service to the next level by identifying behaviors that go beyond just customer service, but rather can elevate the entire customer experience.
Mystery shopping in a retail, hotel or restaurant environment helps you identify gaps in expectations and take the necessary remedial action. It will raise awareness of your procedures and improve staff conduct. As a result, you will see customer service levels improve which may in turn lead to increased sales.